Privacy Policy

1. Information We Collect

When you join a queue, we collect:

• Your name
• Your phone number
• Queue information (location, service type)
• Timestamp of when you joined

2. How We Use Your Information

We use your information to:

• Manage your position in the queue
• Send you SMS notifications about your queue status
• Provide you with a unique tracking link to monitor your status
• Improve our queue management service

3. SMS Notifications

By providing your phone number and joining a queue, you consent to receive SMS text messages from Kiranly about your queue status, including position updates and notifications when it is your turn.

• Opt-out: Reply STOP to any message to stop receiving notifications.
• Help: Reply HELP to any message for assistance.
• Message frequency: You will receive 1-3 messages per queue session.
• Message and data rates may apply.

4. Data Storage and Security

Your information is stored securely and is only accessible to authorized personnel at the service location you're visiting.

We retain your data only for the duration necessary to provide the queue management service.

5. Third-Party Services

We use Twilio to send SMS notifications. Your phone number is shared with Twilio for this purpose.

Your phone number will not be sold, rented, or shared with third parties for marketing or advertising purposes.

Twilio's privacy policy: https://www.twilio.com/legal/privacy

6. Your Rights

You have the right to:

• Access your personal information
• Request deletion of your data
• Opt-out of SMS notifications
• Update your information

7. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Kiranly
Email: queue@kiranly.com
Website: https://queue.kiranly.com

To request deletion of your account and data, visit our Account Deletion page.